IT Services — The Foundation of Every ServiceNow Investment
XaktiNow implements, optimizes, and manages the full IT workflow stack — ITSM, ITOM, ITAM, and SPM — transforming siloed IT operations into a unified, AI-powered service delivery engine built on CSDM and the latest Zurich & Australia release capabilities.
Overview
IT Services is the foundation of every ServiceNow investment. Legacy tools, manual processes, and siloed data keep IT teams stuck in maintenance mode instead of driving innovation.
XaktiNow transforms siloed IT operations into a unified, AI-powered service delivery engine. Our implementations leverage Now Assist for intelligent routing, automation, and predictive intelligence from day one.
- ITIL 4–aligned ITSM with incident, problem, change, and request management
- Complete ITOM visibility with Discovery, Service Mapping, and AIOps
- Full ITAM lifecycle for hardware, software, cloud, and enterprise assets
- SPM to align strategy with execution and connect goals to delivery
- CSDM and CMDB as single source of truth across all domains
XaktiNow IT Services
Unified solutions across ITSM, ITOM, ITAM, and SPM to transform how IT works.
IT Service Management (ITSM)
The #1 enterprise ITSM platform. End-to-end ITSM aligned with ITIL 4 — incident, problem, change, request management, Knowledge Management, CMDB & CSDM, Service Portal & Employee Center. Now Assist for case summarization, intelligent routing, and resolution suggestions.
IT Operations Management (ITOM)
Complete visibility into IT infrastructure with Discovery, Service Mapping, Event Management & AIOps, Health Log Analytics, Cloud Management, and Orchestration & Automation. Proactive issue detection and self-healing infrastructure.
IT Asset Management (ITAM)
HAM, SAM, Cloud Cost Management, and EAM for full lifecycle control. AI-driven license optimization, audit-ready compliance, and cloud cost savings of 20–40% through optimization and governance.
Strategic Portfolio Management (SPM)
Connect goals, roadmaps, investments, and work. Strategy & Planning, Demand Management, Project & Program Management, Resource Management, Financial Management, and APM with Now Assist for SPM.
What Transformation Looks Like
Outcomes IT leaders can expect from a modern, AI-powered XaktiNow implementation.
- Unified CMDB and CSDM foundation enabling cross-module intelligence
- 95%+ CMDB accuracy through automated Discovery and reconciliation
- 90% alert noise reduction with intelligent correlation and AIOps
- 30% reduction in software spend through AI-driven license optimization