The teams behind the quality.
Two dedicated Centers of Excellence - one for AI, one for ServiceNow - that set standards, build accelerators, and lead the hardest engagements across everything XaktiNow delivers.
AI Center of Excellence
Where XaktiNow's AI edge is built. Our AI COE is an 11-person team spanning Now Assist, Agentic AI, and AI Governance practices.
Now Assist Practice (5 specialists): NLU tuning, virtual agent design, copilot configuration.
Agentic AI Practice (3 specialists): Multi-agent architecture, Autonomous Workforce deployments, cross-platform A2A/MCP integrations.
AI Governance Practice (3 specialists): Governance frameworks, bias auditing, AI Control Tower monitoring, EU AI Act readiness.
View AI COE ->ServiceNow Center of Excellence
The architecture authority behind every implementation. Our ServiceNow COE owns standards, reference architectures, and quality gates for upgrade-safe delivery.
Platform Architecture: Instance strategy, multi-instance design, domain separation, and upgrade planning.
Module Expertise: ITSM, ITOM, HRSD, CSM, GRC, SecOps, and SPM.
Quality & Governance: Design Gate -> Build Gate -> Go-Live Gate delivery governance.
View ServiceNow COE ->